FAQ

❓💳 Is my payment secure?
✅ Yes, all payments are made through trusted gateways and are 100% encrypted. Your bank details are not stored on the site.

 

❓📦 When will I receive my order?
✅ Orders are delivered between 5 and 10 business days after processing. A tracking code will be sent to you so you can track the status of your order.

 

❓🔁 What if the product does not meet my expectations?
✅ We guarantee 100% customer satisfaction. If the product you received does not meet your expectations, we will either send you a new product or refund the order cost, depending on the circumstances.

 

❓🛒 Can I track my order?
✅ Yes, a tracking link will be emailed to you immediately after your order is shipped so you can check the status of your shipment at any time.

 

❓ How can I contact you if I need help?
✅ You can contact us via email address "support@elsatoys.com" or the online support section of the store. Our team is always ready to help you.

 

❓ Are the products quality controlled before shipping?
✅ Yes, all products are checked by our team before packaging and shipping to ensure their health and quality.

 

❓ Your question is not here?
✅ Don’t worry! Our support team is ready to answer you. You can contact us via the site's live chat or send your email to support@elsatoys.com. We will respond as soon as possible.